General complaints or compliments

If you would like to make a complaint or compliment about a general issue (not an individual member of staff), please put the details in writing.

A general complaint or compliment can cover:

• policing policy 
• organisational decisions
• general policing standards (not relating to an individual)
• management decisions

Send to:

Professional Standards Department, Kent Police Headquarters, Sutton Road, Maidstone ME15 9BZ

Alternatively call 01622 652323 or send an email.

We aim to find a resolution to your complaint within 120 days.

Please note the team responsible for processing complaints work normal office hours. We will therefore endeavour to acknowledge your complaint as soon as possible if it is made outside normal office hours. 
 
More information:

For full details of our general complaints/compliments procedure, please view Kent Police Force Policy I22.