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Complaints about individuals

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If you wish to make a complaint about an individual police officer or member of Kent Police staff you can do so by completing our online form.

You should use the online form if you:

  • were the person directly involved in an incident
  • witnessed an incident
  • were adversely affected by an incident
  • are representing a person directly involved in an incident (as long as you have written consent)
  • are a member of a different police force who was off duty at the time of the incident

Please note that the Professional Standards administration team which process the complaints forms, work normal office hours. We will therefore endeavour to acknowledge your complaint as soon as possible if it is made outside normal office hours.

Make a complaint online

Your complaint can relate to the behaviour of an indvidual or several individuals.

Complaints online form Go to online complaints/compliments form

 

General complaints

Do not use the online form if your complaint relates to a general policing issue - find out more. 

Complaints in writing

If you prefer not to use the online form, please contact us in writing. Include the following information in addition to your name and contact details:

  • what happened
  • when it happened
  • who was involved
  • what was said or done
  • whether there were witnesses and how they can be contacted
  • details of any damage or injury

Send to: 

Professional Standards Department, Kent Police Headquarters, Sutton Road, Maidstone ME15 9BZ

Alternatively call 01622 652323.

We will aim to find a resolution to your complaint within 120 days.

Force policy

For full details of our complaints procedure, please view Kent Police Force Policy I01.

Other ways of making a complaint

If you prefer you can make a complaint directly to the Independent Police Complaints Commission (IPCC).

You could also contact your Member of Parliament (MP) and ask them to make a complaint for you or you could seek advice from:

  • Citizens Advice Bureau
  • Racial Equality Council
  • Probation Service
  • Local wardens
  • Youth Justice Board
  • Council of Ethnic Minority Voluntary Organisations (CEMVO)