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Communications Officers and Dispatchers - full time shift work


Stage one - understand the role requirements



Have you got what it takes to work in our Control Room? Take a look at our video (below) that talks you through both roles in detail. You must watch the video and read the notes.

Once you've completed this stage, please move on to the second - our pre-application questionnaire.

*Please note that since this video was produced, the salary has increased to £18,506. As part of our continuous improvement process we have also made some changes to the training programme which will mean that during some of the initial training you will be required to work shifts.

Role requirements

As a Communications Officer you will be on the front line answering 999 emergency and non-urgent calls from the public.  As a Dispatcher you will deploy police officers to deal with incidents which could be life or death emergencies.

For both roles, your ability to remain calm under pressure and to think logically will enable you to break through a caller's shock and panic to get the vital information we need to save lives and make arrests, and make appropriate use of our resources.

The services the police offer are available 24 hours a day, 52 weeks a year, so you must be willing to work shifts.

However, unlike working in a call centre, you won't have a script and you'll be providing very real help.

Main responsibilities - Communications Officers 

  • Answer public and emergency calls making sure that the caller receives a prompt, courteous and helpful response. 
  • Ask questions and probe for information to ascertain the nature of the call and basic details. 
  • Obtain sufficient information to help the caller resolve the problem or provide details of alternative sources of help. 
  • Decide, on the basis of the information supplied, whether a police response is needed and, if so, generate a record which creates a response to the call. 
  • Undertake searches and checks and to supply information (on people, crimes and vehicles) which will help police officers when they are deployed to deal with an incident.

Main responsibilities - Dispatchers

  • Assess, review and validate the grade of all incidents received and amend if necessary in accordance with working practices. 
  • Conduct officer safety/background checks for officers relevant to incidents to which they are on route to or as operationally necessary. 
  • Actively monitor all incidents to which police resources have been deployed in the interest of public and police officer safety including incident management - and intervene as appropriate. 
  • Maintain an accurate record of proceedings and record the incident conclusion and apply appropriate closure codes as per working practices on the Force computer systems. 
  • Conduct checks when a dynamic risk assessment as appropriate.


There is a clearly defined career progression with an increase in pay at every level. Skilled individuals will have the opportunity to enhance their skills and climb the career ladder as vacancies occur.


Training Dates

We are currently recruiting for successful applicants to start on the dates listed below. Please be aware that if you wish to be considered for a specific start date you need to ensure you have completed the Pre-application questionnaire no later than the listed submission date. You will also need to ensure you do not have any holiday booked for the first 12 weeks from the course date.  

Intake/start date Pre-application submission date
2 March 2015 Wednesday 5 November 2014
4 May 2015 Friday 5 December 2014
6 July 2015 Monday 5 January 2015


Shift Pattern

The posts of Communications officer and Dispatcher work a shift pattern. To view the shift pattern in more detail please click here.


Skills and benefits

To find out more about the skills you'll learn as well as the training we provide please click here.


Stage two - complete the short questionnaire




To start your application, help us find out more about you and to make sure you fully understand the requirements. Please fill out our pre-application questionnaire (below) and once complete, send to the email address on the form.

> > > Complete your pre-application questionnaire > > >  

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