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Force Control Room (FCR)

Communication Officers and Dispatchers

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If you've watched our FCR video you're now ready to apply

If you haven't, or you'd like to view it again click here - Force Control Room recruitment video.

 

Read Job application - help and guidance for additional support if needed.

Main responsibilities

Communications Officers

  • Answer public and emergency calls ensuring the caller receives a prompt, courteous and helpful response
  • Ask questions and probe for information to ascertain the nature of the call and basic details
  • Obtain sufficient information to help the caller resolve the problem or provide details of alternative sources of help
  • Decide, on the basis of the information supplied, whether a police response is needed and, if so, generate a record which creates a response to the call
  • Undertake searches and checks and to supply information (on people, crimes and vehicles) which will help police officers when they are deployed to deal with an incident.

Dispatchers

  • Assess, review and validate the grade of all incidents received and amend if necessary in accordance with working practices
  • Conduct safety/background checks for officers relevant to incidents to which they are en route to, or as operationally necessary
  • Actively monitor all incidents, to which police resources have been deployed, in the interest of public and police officer safety, including incident management and intervene as appropriate
  • Maintain an accurate record of proceedings and record the incident conclusion and apply appropriate closure codes as per working practices on the Force computer systems
  • Conduct checks when a dynamic risk assessment as appropriate.

Salary information

Starting salary for both Communication Officers and Dispatchers is £18,506.

Once competent in one of the roles the salary will increase to £20,106.

Once competent in both roles the salary will increase again to £22,882.

Shift pattern

This isn’t a 9 to 5 role and Communication Officers and Dispatchers will be required to work a shift pattern - view the shift pattern

  

How to apply

 

Apply online

Apply online - select Communications Officer/Dispatchers from the list.

If we need to make contact during the application process we will email you. To make sure there are no delays please make sure you check your emails regularly during this time.

 

Browsers: Our online recruitment system operates in all modern browsers and works best in Internet Explorer versions 6.0 to 8.0, Mozilla Firefox versions 2.0 to 3.5 and Safari version 4.0. 

Continue your existing application

 

Login to view your profile, see your current applications and to continue with an existing application.

If we need to make contact during the application process we will email you. To make sure there are no delays please make sure you check your emails regularly during this time.

 

Browsers: Our online recruitment system operates in all modern browsers and works best in Internet Explorer versions 6.0 to 8.0, Mozilla Firefox versions 2.0 to 3.5 and Safari version 4.0. 

Application guidance

For advice on completing our competency-based application form please read our Job application - help and guidance.

 

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