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Communications Officers and Dispatchers - full time shift work


Stage one - understand the role requirements



Have you got what it takes to work in our Control Room? Take a look at our video (below) that talks you through both roles in detail. You must watch the video and read the notes below prior to completing any element of the recruitment process.

Once you've completed this stage, please move on to the second - our pre-application questionnaire.

About the role

Our Control Room in Maidstone is open 24 hours a day, 365 days a year and provides a service for anyone who wishes to contact Kent Police.

Working here can be unpredictable and sometimes challenging, but always very worthwhile. You could deal with the most important call of someone's life.

As a Communications Officer when you pick up the phone, you have no idea who's calling. It could be someone who wants to report an abandoned car or someone who's just been seriously assaulted.

As a Dispatcher you will deploy police officers to deal with incidents which could be life or death emergencies. You will also deploy officers to proactively police the streets to prevent crime and anti-social behaviour.

You will be based at our purpose built Control Room that uses state-of-the-art technology to ensure we can give the best service. If successful, you will be offered a role as a Communications Officer or Dispatcher depending on our requirements at the time.

Both roles are full-time, working a five-week rotating shift pattern. You must be able to meet these requirements and be able to travel to and from Maidstone - please note, public transport is not always available through the night. In order to work the full shift pattern required, you will need to be 18 years old at the time you start your employement with us.

Required skills and salary

You will be required to demonstrate:

  • a minimum typing speed of 30 words per minute
  • strong IT literacy with the ability to use a range of Windows packages to an intermediate level
  • the ability to listen, talk and type at the same time and stay calm in challenging situations
  • excellent communication, customer service and team working skills

To apply for this role you will firstly need to complete a short pre-application questionnaire (you'll find the link below). It is important that you have watched the video above before you answer the questions for this element of the recruitment process.

Once you've satisfactorily completed the pre-application questionnaire, you'll be sent a link to our online application form. If your application form meets our requirements, you'll be invited to attend an assessment centre. All successful applicants must undergo full security vetting.

Entry salary is £18,322 (rising to £19,907 in year one), with a structured approach to ongoing career development and progression. You may not be permitted to apply for other roles within Kent Police during the first two years.   

Training Dates

Our recruitment process is ongoing, and if you've met our criteria throughout our recruitment process we’ll invite you to join on the next appropriate intake date. We have scheduled start dates for training in 2014 on 6 January, 3 March and 6 May. 


Stage two - complete the short questionnaire




To start your application, help us find out more about you and to make sure you fully understand the requirements of the role, you must complete our pre-application questionnaire (below) before applying. Once complete, please send to the email address below on the form.

> > > Complete your pre-application questionnaire > > >


Stage three - apply online




When you have successfully completed stages one and two, you'll be sent a link to complete our full online application. If you would like to view more information about the roles before you do this, please follow the links on the top right-hand side of this page under related information.
If you have successfully completed Stage 2 of our application process and have commenced an online application on our eRecruitment system you can log in to continue your application here.

Good luck!