Coronavirus (Covid-19): what we need you to do. We're asking you please to only call 999 if it is an emergency and, if you can, use our online services or live chat. If you’re looking for information about the government instruction to stay at home and how that may affect you, you'll find guidance on Gov.uk. We’ll be updating information on our services over the coming days, please check online for those updates.
Nuisance noise is any loud or persistent noise that causes you ongoing concern or affects your quality of life. Your local council should be your first contact for reporting nuisance noise as this isn’t usually a matter for the police. However, if the situation feels like it may get heated or violent as a result of the noise we will intervene.
Common types of nuisance noise
Building and vehicle alarms
If the same alarm keeps going off this may qualify as nuisance noise, especially if it goes on for a long time and keeps people up late at night.
Noise from pubs and clubs
Pubs, clubs and other venues can contribute to nuisance noise by playing music too loud or later than their licence permits. This can be made worse by people talking loudly as they leave the venue or keeping the party going by turning up their vehicles’ music systems.
Construction companies and contractors must by law take all reasonable steps to control noise and work within certain times, usually from 7.30am to 6pm. If they want to work outside these times they must apply for a special permit from the local council.
What is the impact?
Having to tolerate either constant or intermittent nuisance noise can be exhausting, especially if it happens through the night.
It can also make people feel isolated and helpless, unable to relax in their own homes. This can have extremely negative effects in the long term so we take reports of ongoing nuisance noise very seriously.
What you can do
If a building or car alarm is going off and there’s clear evidence of criminal activity, such as a broken window or someone acting suspiciously nearby, call 999 immediately.
If you're deaf or hard of hearing, use our textphone service 18000 or text us on 999 if you’ve pre-registered with the emergencySMS service.
If there’s no evidence of criminal activity, we would always suggest trying to talk peacefully to the person responsible for the noise. They may already be trying to fix it. Unbelievable as it may seem, they may not even be aware of the problem.
If the person doesn’t want to stop the noise completely, try to reach an amicable compromise, such as no music after 11pm.
If you feel you can’t talk to the people involved, or they won’t listen, contact the Environmental Health team at your local council. They’ll be able to investigate and take steps to end the noise.