Your feedback matters
Being stopped and searched can be an unpleasant experience, no matter the approach of the police officers involved. But if it’s felt that there has been unnecessary force or an inappropriate attitude, then we'd like to hear about it and, where necessary, act upon it. Likewise, we welcome any suggestions or positive comments you’d like to share.
Tell us about your experience of being stopped by the police
If you feel you’ve had an unpleasant or unsatisfactory experience, you may wish to make a formal complaint. You can do so if you think a police officer has behaved incorrectly or unfairly. For example, if you think an officer has:
- been rude to you
- used excessive force
- abused your rights
- arrested you unlawfully
All complaints are investigated and this can take time.
Alternatively, you can ask your MP to make a complaint for you. Search for your MP.
Alternatives to a formal complaint
To raise an issue about something that has caused you concern, or was done well, it may be worth giving feedback. This might be particularly useful if you've witnessed something where, because you were not directly affected, you feel reluctant to make a formal contact, but you still feel unhappy, or pleased, about the way you've seen police officers behave.
There are options available for giving feedback:
You can make a suggestion using our online contact form.
You can also email the Kent Police and Crime Commissioner if you have a general query about the stop and search policy itself or your experience. Please note, the Police and Crime Commissioner’s Office will need to discuss your concerns with Kent Police. This is not a complaint process.
Make a formal complaint
Complaints are an important way for us to learn where we are falling short as a service and correct it as quickly as possible. Every complaint is different, but we’ll follow the legislation and the Independent Office for Police Conduct (IOPC) guidelines to try to find a satisfactory solution.