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999/101 Call Handler and Dispatcher


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Have you got what it takes?

Can you make sound decisions under pressure and think logically? Are you highly motivated with good typing skills (30 wpm)? If yes, then we want to hear from you.

  • ​Starting salary - £18,882
  • Once competent in a role - £20,514
  • Once competent in both roles - £23,346

About the role

Call Handlers and Dispatchers play a key role in the front line response for members of the public.

As a 999/101 Call Handler and Dispatcher (also called Communications Officer), based at the Force Control Room in Maidstone, you'll help to provide first class service to the people of Kent, answering emergency and non-urgent calls and making decisions to determine the most appropriate response.

As a Dispatcher you'll deploy police officers to attend routine incidents or deal with real life emergencies.


  • Excellent training and support

  • Skills development

  • Maximum working of 4 consecutive shifts

  • Competitive salary with progression opportunities

  • Staff benefits and rewards

Watch our video

It explains everything you need to know about becoming a 999/101 call handler and dispatcher.

shift pattern

How to apply

To apply, you must complete our online form below. 

We'll then contact you to arrange a telephone screening appointment with one of our Control Room team members.

If successful, you'll be asked to complete a short online recruitment form and will be invited to one of our assesment centres. You can find more information below about our competency-based assessment process.

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