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999/101 Call Handler and Dispatcher

Our force control room is looking to hire permanent full-time call handlers and dispatchers and part-time call handlers to provide cover to manage our demand.


Your voice could make a difference...

Call Handlers and Dispatchers play a key role in the front line response for members of the public.

As a 999/101 Call Handler and Dispatcher (also called Communications Officer), based at the Force Control Room in Maidstone, you'll help to provide first class service to the people of Kent, answering emergency and non-urgent calls and making decisions to determine the most appropriate response. As a Dispatcher you'll deploy police officers to attend routine incidents or deal with real life emergencies.

  • ​Starting salary - £19,071 (full time)
  • Once competent in a role - £20,721
  • Once competent in both roles - £23,580


  • Excellent training and support

  • Skills development

  • Maximum working of 4 consecutive shifts (full time only)

  • Competitive salary with progression opportunities

  • Staff benefits and rewards

what to expect

Watch our latest video to find out what it's like to become a call handler and dispatcher.

shift pattern

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How to apply

To apply, make sure you've read the job specification before completing the online form below.

We'll then contact you to arrange a telephone screening appointment with one of our Control Room team members.

If successful, you'll be asked to complete a short online recruitment form and will be invited to one of our assesment centres. You can find more information below about our competency-based assessment process.

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