Vital lifeline for the Deaf community taken up by Kent Police
Main article content
A vital lifeline for the Deaf community and people with hearing impairment is being taken up by Kent Police
Following user feedback, Kent Police is replacing the current SMS service with BT Relay, a system which enables users to alert the emergency services via a specially trained Relay agent either by text or call. The current number 60066 will be phased out gradually but is still available while users get familiar with the Relay service.
Users can also download the app and tap the 999 button to confirm an emergency call or can call 18000 to connect to 999 and a Relay Assistant. As an alternative, members of the public who have a speech impairment can also now contact Kent Police via the Live Chat function.
Chief Inspector Ray Quiller said: ‘Victims and witnesses are at the heart of everything we do and it is important to us that the Deaf community and people with hearing impairments can contact Kent Police easily. The flexibility this system offers alongside Live Chat will make it even easier for them to communicate with us at any time, day or night.
‘By using existing services on our website, whether this be through Live Chat or our online crime reporting forms; the hearing impaired can contact Kent Police without picking up a phone.’
Details of how to use the BT Relay can be found here - Contact 999 using Relay UK - How to use Relay UK | Relay UK (bt.com)