Coronavirus (Covid-19): what we need you to do. We're asking you please to only call 999 in an emergency and, if you can, use our online services or live chat. If you’re looking for information about the government instruction to stay at home and how that may affect you, you'll find guidance on Gov.uk. We’ll be updating information on our services over the coming days, please check online for those updates.
We will only consider requests when there is a significant reason why the OIC cannot do this and alternative methods (e.g. telephone statements) are not possible. In such circumstances you must provide rationale.