Service satisfaction surveys
If you have reported a crime or incident that has taken place in Kent, then your feedback is very important to us.
If you have called 999, 101 or used our Live Chat service, you will receive a text message immediately after your contact with a link to a satisfaction survey.
If you have attended any of our Public Enquiry Offices, you will also be able to rate our service by scanning the QR code positioned within the front desks. Responses are reviewed by the Local Command Team to identify any areas for improvement and to recognise when a good service has been provided.
Taking part in our surveys is voluntary, you do not have to complete them.
Kent Police takes your privacy very seriously, see our Privacy notice for full details.
You have received a text message from us because our records show that you recently contacted Kent Police to report an incident or crime via your mobile phone. We appreciate you taking the time to complete our short survey (four questions) by responding to the text. Your usual charges will apply.
You can confirm that the text you received was sent by us by checking the number. It was sent from 07507 310 586 (this may also show as +44 7507 310 586).
Controls are put in place to ensure confidentiality and we will never ask for financial information, passwords, or PINs in any of our surveys.
No, taking part in our surveys is voluntary and you do not have to participate. You can delete the text message if you do not wish to take part. Choosing to participate will have no impact on your case.
You may opt-out and not receive future survey messages from us. To do this, please reply STOP to OPT from receiving future surveys.
You can withdraw your consent for us to use your response to this survey at any time in the future.
Kent Police takes your privacy very seriously, see our Privacy notice for full details.
The survey responses give us a view of how satisfied victims and callers are with our service.
Responses are reviewed by the local command team so that they can pick-up any immediate areas for improvement and recognise when a good service has been provided.
If you need an update on the incident or crime that you reported to us then please complete our online form.
If you are dissatisfied with the service that we have provided and wish to submit a formal complaint then please complete our online form.