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One of the main issues identified is the lack of assessment of service. The government seek to hold service providers to account and have given the Office of Police and Crime Commissioner responsibility for victim code compliance across the Criminal Justice System (CJS). Nationally it is recognised that victim code compliance is difficult to measure and as such, it is important to identify the key areas. Having consulted with victims of crime, the Ministry of Justice have identified five key areas as the issues that the public consider most important and have made a requirement for quarterly returns to be submitted in relation to whether a victim:
In line with our culture and values, we seek to go much further by putting in place measures to consistently assess, report and learn from our delivery of entitlements and quality of service provided. Assessment will cover point of first contact through to conclusion of a victim or witness’s experience within the CJS. It will seek to include measurement against:
Our culture, values and priorities seek to ensure that the service delivered is the best quality possible. Our assessment processes will ensure focus is both quantitative and qualitative. We must continually seek to identify ways to improve and enhance the quality of the service that every individual victim and witness experience.