Contact handlers

To submit your application please ensure that you have read the information in pages one to five.

Many people fail the vetting process because they withhold information. View the full vetting guidance before you apply.

To apply, complete our ‘quick apply’ which will take you approximately two minutes to submit.

Quick apply

We will be in touch by the next working day on which you submitted your application. If you don’t hear from us please contact us to ensure we have received your application. Your application will be subject to initial eligibility screening before progressing to the next stages of the process.

Next stages

If you meet our minimum eligibility requirements you can expect to go through the following stages:

1. Telephone screening –if you are successful at our initial eligibility checks you will be contacted by a member of our recruitment team to undertake a telephone screening process. This can take place either at the time of contact or at a mutually agreeable time. This will help to ensure you understand the role, answer any questions you might have and assess your skills and suitability to be effective in the role. Full details will be provided to you in advance of this screening
2. Assessment centre – if you are successful at the telephone screening stage, we will invite you to an assessment centre via Microsoft Teams. At the assessment centre we will assess your potential to be an effective contact handler and will consider your skills and experience against the role requirement. The assessment centre includes:
   • typing test (30 words per minute required)
   • audio listening exercise
   • competency based interview questions

Full details of the assessment centre will be emailed to you.

Interview assessments will last for one hour and are held in the morning or afternoon.

Offer

If you are successful with your application we will make you a conditional offer of employment. This will remain conditional until all vetting and references have been undertaken. We will keep you updated with the progress of your application.

Joining Kent Police

On successful completion of vetting and references checks, we will arrange a start date and look forward to welcoming you to Kent Police.

If you have any questions in the meantime please do not hesitate to contact us.