Citizens in Policing Insp

Job title: Citizens in Policing Insp
Grade: Inspector
Role code: PPC039
Status: Police
Home Office code: Operational Limited Duties
Category: A

Main purpose of the role:

Manage, co-ordinate and oversee all strands of work within the Citizens in Policing function of Kent Police (with exception of the CPVs), taking day to day ownership of issues involving the Special Constabulary, Volunteers and Neighbourhood Watch schemes, Community Speedwatch and the Community Safety Accreditation Scheme, in order to ensure that the Force receives the best possible service and voluntary support from these vital functions.

Main responsibilities:

• Oversee the co-ordination and management of the Kent Special Constabulary, acting as the senior lead for all aspects of recruiting, training, assessing, developing, deploying and standards of specials across the Force, in order to support delivery of the Kent Police Pledge and Force Control Strategy. This will include attending Attestations and training, delivering training on the Leadership course in liaison with the SC training team.
• Act as a conduit and contact point for Special Constabulary Chief Inspectors and Chief Officer, with a particular emphasis on pastoral care, discipline, complaints and good work reports, in order to ensure the health and well-being and operational effectiveness of Specials is not compromised.
• Manage and motivate team and individual performance, participating in recruitment and selection, undertaking staff appraisals, addressing welfare, capability and discipline issues, advising on personal development, training and coaching, including the quality assurance, dip testing, assessment, allocation and throughput of work to enhance individual and team competencies, in order to maximise performance from individuals, enable a consistent high quality performance and ensure that a professional and efficient service is provided at all times.
• Oversee the effective completion of records of assessment and monitoring protocols as required by awarding bodies, including the assessment and quality assurance requirements of the Special Constable operational portfolios, in order to comply with the relevant codes of practice and requirements of the awarding bodies. Carry out Internal Verification of assessments as required. Also act as Data lead for the CIP team, maintaining the asset register and Data Protection protocols.
• Manage operational effectiveness including crime and incidents dealt with by Special Constables, ensuring strong supervision by the Specials Co-ordinators; maintaining a holistic overview of the District/ Divisional response, in order to ensure that the work delivered by the special constabulary does not impact upon local policing efficiency.
• Undertake reviews, research and projects as directed by the Senior Leadership Team, producing recommendations, options and any necessary background reports, information and documentation as required, in order to maintain and develop high quality standards of service, relating to the achievement of Citizens in Policing agenda and service delivery objectives.
• Manage and monitor the local response to complaints received by the Special Constabulary, volunteers and community Speedwatch, providing advice, guidance, and training to officers and quality assuring investigations and reports produced by Investigating Officers in order to utilise all opportunities to improve performance, reduce the number of live complaints and resolve complaints to the satisfaction of the complainant at the earliest possible opportunity.
• Oversee the effective functioning of Community Speedwatch and the delivery of the Community Safety Accreditation Scheme, directing activity and providing support where required, communicating with volunteers where appropriate.
• Manage and develop operational improvement initiatives for Citizens in Policing which raise the standards of service to the public by improving the outcomes of the critical policing activity carried out by officers. This will include oversight of local improvement of criminal justice process such as case file quality and timeliness, compliance with victim code and police victim right to review scheme.
• Undertake a variety of bespoke managerial functions that support the wider Force functions sphere of responsibility, including Strategic meeting attendance, Open Days, Conferences and the SC Awards night.
• planning, supporting and facilitating this range of functions, working in liaison with internal and external partners to ensure effective delivery of these additional high-profile Force responsibilities.

June 2018, amended May 2024.

Vetting level:

Recruitment Vetting (RV)

Behaviours:

Analyse Critically (Level 2)

I ensure that the best available evidence from a wide range of sources is taken into account when making decisions. I think about different perspectives and motivations when reviewing information and how this may influence key points. I ask incisive questions to test out facts and assumptions, questioning and challenging the information provided when necessary. I understand when to balance decisive action with due consideration. I recognise patterns, themes and connections between several and diverse sources of information and the best available evidence. I identify when I need to take action on the basis of limited information and think about how to mitigate the risks in doing so. I challenge others to ensure that decisions are made in alignment with our mission, values and the Code of Ethics.

Collaborative (Level 2)

I manage relationships and partnerships for the long term, sharing information and building trust to find the best solutions. I help create joined-up solutions across organisational and geographical boundaries, partner organisations and those the police serve. I understand the local partnership context, helping me to use a range of tailored steps to build support. I work with our partners to decide who is best placed to take the lead on initiatives. I try to anticipate our partners' needs and take action to address these. I do not make assumptions. I check that our partners are getting what they need from the police service. I build commitment from others (including the public) to work together to deliver agreed outcomes.

Deliver, Support and Inspire (Level 2)

I give clear direction and expectations, helping others to understand how their work operates in the wider context. I identify barriers that inhibit performance in my teams and take steps to resolve these, enabling others to perform. I lead the public and / or colleagues, where appropriate, during incidents or through the provision of advice and support. I ensure the efficient use of resources to create the most value and the right impact within my areas. I keep track of changes in the external environment, anticipating both the short and long term potential implications for the Police Service. I motivate and inspire others to achieve their best.

Emotionally Aware (Level 2)

I consider the perspectives of people from a wide range of backgrounds before taking action. I adapt my style and approach according to the needs of the people I am working with, using my own behaviour to achieve the best outcome. I promote a culture that values diversity and encourages challenge. I encourage reflective practice among others and take the time to support others to understand reactions and behaviours. I take responsibility for helping to ensuring the emotional well being of those in my teams. I take the responsibility to deal with any inappropriate behaviours.

Innovative and Open-minded (Level 2)

I explore a number of different sources of information and use a variety of tools when faced with a problem and look for good practice that is not always from policing. I am able to spot opportunities or threats which may influence how I go about my job in the future by using knowledge of trends, new thinking about policing and changing demographics in the population. I am flexible in my approach, changing my plans to make sure that I have the best impact. I encourage others to be creative and take appropriate risks. I share my explorations and understanding of the wider internal and external environment.

Take Ownership (Level 2)

I proactively create a culture of ownership within my areas of work and support others to display personal responsibility. I take responsibility for making improvements to policies, processes and procedures, actively encouraging others to contribute their ideas. I am accountable for the decisions my team make and the activities within our teams. I take personal responsibility for seeing events through to a satisfactory conclusion and for correcting any problems both promptly and openly. I actively encourage and support learning within my teams and colleagues.

Values:

Impartiality (accredited)

I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.

Integrity (accredited)

I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.

Public service (accredited)

I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.

Transparency (accredited)

I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.

Technical skills:

Community Partnerships (Level 5)

Manages partnership agreements which address local community and agency needs and contributes to the reduction of crime and disorder. Example: Develop a clear understanding of community issues and create a policing culture that emphasises a locally based problem solving approach. Identify, develop and sustain effective working relationships with the local community representatives and agency stakeholders. Have an awareness of the capability of each partner and the resources that they can contribute. Draft a broad strategy with partners to address local issues. Agree protocols and performance measurements. Allocate appropriate finance and resources to implement the strategy. Ensure all team activities are planned, organised and implemented in line with the objectives contained within the partnership agreement. Provide direction to officers to develop Force delivery that ensures a partnership approach to identifying and reducing problems at both strategic and tactical levels. Ensure that staff act in a fair
and on-discriminatory manner. Monitor and evaluate partnership related activity to ensure effectiveness. Take appropriate remedial action as necessary to maintain agreements. Document the result of the partnership agreement. Provide feedback to senior officers and partners regarding the effectiveness of the partnership agreement.

Crime Investigation (Level 3)

Able to identify offences and offenders. Able to conduct street identifications Completes routine interviews to determine and establish events and identify potential witnesses. Plans and prepares further actions. Has an awareness of other agencies and the assistance they can give in providing information and/or assistance with the investigation. Collates all relevant information into appropriate written form, providing reports of a sufficient clarity and quality to enable the evidence contained to be used to further the investigation. Able to gather or preserve any physical evidence at the scene. Able to investigate basic intelligence/information gained in order to validate it where necessary and/or prepare further work from it.

Crime Reduction/Prevention (Level 4)

Implement plans to reduce local crime and disorder. Manages tactical operations to support the delivery of service crime and disorder strategies, utilising intelligence, complying with Human Rights, health and safety, best value and the relevant law and policies. Example: Use intelligence and management information to develop tactical plans to support the implementation of the crime and disorder strategy, taking into account the potential risks to health and safety and the impact on the community. Ensure the involvement of partners in drawing up plans. Consult with community representatives, when necessary in accordance with protocol. Ensure that local crime and disorder plans comply with service policy and Best Value requirements. Cascade plans and objectives to staff and appropriate parties. Secure and utilise appropriate finance and resources to implement the local crime and disorder plan. Ensure that adequate quality control systems are in place to monitor the delivery of tactical crime and disorder plans Review the implementation of tactical plans and take appropriate action to amend as necessary. Produce management information, which identifies the results of implementing the crime and disorder strategy. Contribute to evaluating the crime and disorder strategy in light of management information obtained.

Customer Services (Level 4)

Able to identify and interpret more complex problems affecting customers. Suggests improvements in customer services and generates solutions on behalf of customers, taking the necessary action to deliver these solutions. Regularly provides enhanced and high level customer service. Demonstrates the ability to select information for communication to customers and improve the flow of information between the organisation and customers. Actively seeks opportunities for improving working relationships.

ECYPM (Level 5)

Proactive responsibility to safeguard and promote the welfare of children and young people. Establishes a professional rapport and trusting relationship with children and young people, their families and carers. Knows and understands the role of other agencies local procedures in children's services and where to get advice and support. Makes considered judgements about how to act to safeguard and promote child and young persons welfare. Has the confidence to challenge your own and others' practice.

Health & Safety (Level 4)

Has received Supervisor training and takes responsibility for the safety of directly subordinate staff and visitors. Understands the procedures in place for the safe storage of hazardous substances, fire precautions and evacuation. Resolves hazards or problems identified within roles or work environments. Undertakes skills passport assessments for new and existing staff. Re-assesses passport as and when new equipment / technology is introduced. Completes annual reviews of skills passports, training needs analysis.

Incident / Scene Management & Contl (Level 4)

Maintains an overview of the incident. Sets up appropriate and effective cordons. Following assessment of the situation gives estimates for additional personnel requirements and specialist teams. Uses knowledge and assessment of staff capabilities to effectively deploy attending personnel and maintains awareness of the location of all deployed resources. Aware of the need to balance the gathering of evidence with the need to resolve the incident. Aware of Area contingency plans and able to initiate further action.

Informant Handling (Level 3)

Up to date knowledge of informant handling policy and relevant best practice sufficient to the current role. Able to recognise possible sources of recruitment and liaise with the appropriate KPM Team.

Information Management & Technology (Level 5)

Can retrieve information from computer searches across data source boundaries e.g. across a number of data sources, across county. Can analyse and compare data from such searches. Understands significance of findings and can provide guidance on the reliability of forecasts resulting from data analysis. Can monitor data quality in the work of others, and may manage the impact of data quality issues.

Inspection (Level 3)

Is able to undertake testing of systems for compliance, using predetermined frameworks. Can report findings accurately and in the required format. Is able to conduct routine interviews on the subject under review.

Intelligence Gathering & Analysis (Level 4)

Able to analyse basic intelligence submitted and/or make decisions about whether it should be followed up or not. If further research is necessary, be able to carry out that task or delegate to another officer. If required, be able to put together basic information packages for others based on the intelligence gained.

Interviewing - General (Level 3)

Demonstrates the ability to conduct effective routine interviews for a variety of purposes. Prepares and plans carefully and is clear about the purpose of the interview. Asks relevant questions and is able to obtain the required information. Regularly reviews personal interview performance. Adapts style to suit the needs of the interview.

Knowledge of Legislation and Policy (Level 5)

Has a thorough understanding of the responsibilities of the police and all other participants in the legal process. Has overall responsibility for advising other officers on the application of all legislation, policy and procedure relevant to the current role. Confident in the application of the complaints procedure and policy, able to initiate an investigation, where this is warranted, and secure relevant evidence.

Management of Police Information (MOPI) (Level 5)

Has sufficient understanding of the NPCC records management policies be able to offer appropriate guidance and support to staff. Is able to identify the appropriate MOPI group for any record with a policing purpose and ensure that all policing records within the team are retained, reviewed or destroyed in line with the MOPI codes of practice. Quality assures staff to ensure a full understanding and compliance with the APP for Information Management (incorporating MOPI guidance), highlighting failings and taking appropriate action as required. Ensures training and / or refresher training is provided and completed. Ensures that systems are correctly linked together to ensure effective management and recording of information across systems. Appropriately reviews digital information held on system(s) and physical records in storage to ensure that they are retained only where there is a policing purpose. Complies with relevant policies and procedures in respect of prioritisation, sanitisation, dissemination, sharing, relevancy, accuracy, adequacy and timeliness.

Research Techniques (Level 3)

Conducts basic research work, usually with a relatively narrow focus and is able to find out all the required relevant information or data for the task set. Can present findings in a logical and easily understood manner.

Risk Management (Level 5)

Able to anticipate, accurately define and establish the relative level of risk likely to affect their specialist function, in terms of likelihood and impact, together with how the challenges facing the wider organisation might affect their role within the force. Assesses the risks of national initiatives providing feedback at the relevant level. Has an understanding of pathways to alert all appropriate senior managers to flawed or ineffective control strategies and provide continuity/recovery options. Has an appreciation that seizing opportunities also generates risks.

Staff Safety (Level 4)

Has been trained in the skills and demonstrates the ability to apply elements of the staff safety programme. These are: Communication Skills, Handcuffing Skills, Unarmed Skills, Incapacitant Skills, Baton Skills and Edged Weapons Awareness. Currently authorised to use these techniques, having received initial or refresher training within the last 12 months. Able to apply these . techniques in practical situations minimising the risk of injury to themselves and ensuring their own safety and the safety of colleagues and members of the public.

Training (Level 5)

Able to adapt the style and content of the training during the course, tailoring the course to the needs of the participating individuals. Delivers a wide range of training packages, on a variety of subjects, and assists with the creation of various distance and flexible learning packages. Tailors courses to meet the current needs of the Force. Produces training plans for approval to rectify skills gaps.

Victim Support (Level 4)

Good working knowledge of victim support techniques both internal and external to the organisation. Able to support victims and other interested parties during an investigation which may lead to a court case. Able to act as an advisor for other staff on support services available.

National Occupational Standards:

AA1 (Level Accredited)

Promote equality and value diversity.