CCTV Evidence Officer

Job title: CCTV Evidence Officer
Grade: Grade E
Role code: SSC036
Status: Police Staff
Home Office code: Operational Support

Main purpose of the role:

Provide a high quality and efficient digital media, video tape and CD/DVD processing, copying and enhancement service, utilising a broad range of technical software and equipment, in order to deliver effective and professional service in support of policing operations and the evidential requirements of the Criminal Justice System.

Main responsibilities:

• Produce high quality evidential CCTV material, through the copying, enhancement, and editing of a wide range of video and digital recordings, utilising a range of hardware, software and techniques, to ensure the maintenance of quality standards, compliance with Force policy and legislation requirements and effective support to policing operations.
• Evaluate a broad range of recorded material received by the Unit, including video, CD ROMS, memory sticks, smart media and DVDs, assessing the nature of requests and determining the most appropriate methods to deliver high quality evidence, planning and organising workload, liaising closely with colleagues, prioritising cases where appropriate, to ensure critical investigative dates are successfully achieved.
• Retrieve video/image products from hard drive-based CCTV systems utilising appropriate forensic software and forensic practices in accordance with force policy and NPCC guidelines for handling digital based evidence, in order to ensure the provision of high quality evidential material to assist in securing convictions.
• Provide expert advice and guidance to owners, operators and installers of CCTV systems, advising on system faults, recommending upgrades and changes to system settings in order to improve the quality of recorded evidence, providing technical and investigative advice and guidance to police officers and staff in all aspects of CCTV analysis to achieve the best evidential result in the context of each case.
• Provide technical support at scenes of crime, retrieving and downloading relevant CCTV material on site, assessing the condition of systems and establishing software requirements to decode images, liaise with the CCTV system owner, operators and installers as necessary, in order to provide high quality evidential material.
• Undertake diagnostic support, assessing equipment against technical specifications and functional requirements, quality assuring and testing products, repairing and maintaining technical equipment and producing solutions to performance problems and quality standards, in order to ensure optimum performance and dependability of equipment.
• Review and evaluate new technical products, identifying performance issues, producing evaluation reports, in order to ensure that the Force is resourced with reliable, cost effective, high performing equipment, in order to deliver high quality evidential support to assist police investigations.
• Promote and support development and research in CCTV technology, providing specialist advice and guidance, maintaining an up to date knowledge of innovations and network with other Forces and agencies, in order to share and disseminate best practice and enhance operational performance. Undertake such other reasonable duties as may be required from time to time.

September 2014

Vetting level:

Management Vetting (MV)

Necessary experience:

The CCTV Evidence Officer will need at least 1/2 years- relevant experience within the field of CCTV in order to have obtained the required level of technical skills and practical knowledge. This should be sufficient for the post holder to competently undertake basic editing and decoding, but further specialist training will be required. The post-holder must have an aptitude for identifying and resolving faults, and be able to use their initiative to self-task and select the most appropriate course of action. This is a specialist technical role requiring a level of practical skill and knowledge obtained through practical related experience. The possession of specialist vocational skills is more important than a particular academic qualification, although an ONC, HNC level or City & Guilds qualification in electronics is desirable.

The post holder must have previous experience in the use of computer applications supporting video enhancement, editing and copying, together with the ability to learn and develop new systems. Well-developed IT skills are essential, with specific experience and knowledge of video editing software and video trans-coding methods. Knowledge of legislation, policies and procedures relevant to the production and handling of evidence, including the Human Rights Act, Data Protection and the Police and Criminal Evidence Act and evidential rules is essential. Once in post, specific training is necessary in video enhancement and digital retrieval by the NPIA and forensic software suppliers. Good communication skills are required to deal effectively with all ranks and grades of staff; a range of companies and security personnel. The post holder must be organised and precise in their work and have a high level of self-motivation to work with the minimum of supervision.

Much of the work undertaken by the team is highly sensitive, sometimes distressing, and so a high level of security vetting is therefore essential. This role has been identified as a level 1 vulnerable role which is subject to a mandatory yearly welfare assessment.

Behaviours:

Analyse critically (level 1)

I recognise the need to think critically about issues. I value the use of analysis and testing in policing. I take in information quickly and accurately. I am able to separate information and decide whether it is irrelevant or relevant and its importance. I solve problems proactively by understanding the reasons behind them, using learning from evidence and my experiences to take action. I refer to procedures and precedents as necessary before making decisions. I weigh up the pros and cons of possible actions, thinking about potential risks and using this thinking to inform our decisions. I recognise gaps and inconsistencies in information and think about the potential implications. I make decisions in alignment with our mission, values and the Code of Ethics.

Collaborative (level 1)

I work cooperatively with others to get things done, willingly giving help and support to colleagues. I am approachable, and explain things well so that I generate a common understanding. I take the time to get to know others and their perspective in order to build rapport. I treat people with respect as individuals and address their specific needs and concerns. I am open and transparent in my relationships with others. I ensure I am clear and appropriate in my communications.

Deliver, support and inspire (level 1)

I take on challenging tasks to help to improve the service continuously and support my colleagues. I understand how my work contributes to the wider police service. I understand it is part of my collective responsibility to deliver efficient services. I take personal responsibility for making sure that I am working effectively to deliver the best service, both individually and with others. I am conscientious in my approach, working hard to provide the best service and to overcome any obstacles that could prevent or hinder delivery. I support the efficient use of resources to create the most value and to deliver the right impact. I keep up to date with changes in internal and external environments. I am a role model for the behaviours I expect to see in others and I act in the best interests of the public and the police service.

Emotionally aware (level 1)

I treat others with respect, tolerance and compassion. I acknowledge and respect a range of different perspectives, values and beliefs within the remit of the law. I remain calm and think about how to best manage the situation when faced with provocation. I understand my own emotions and I know which situations might affect my ability to deal with stress and pressure. I ask for help and support when I need it. I understand the value that diversity offers. I communicate in clear and simple language so that I can be easily understood by others. I seek to understand the thoughts and concerns of others even when they are unable to express themselves clearly.

Innovative and open-minded (level 1)

I demonstrate an openness to changing ideas, perceptions and ways of working. I share suggestions with colleagues, speaking up to help improve existing working methods and practices. I constantly reflect on my own way of working and periodically review processes and procedures for continuous improvements. I adapt to change and am flexible as the need arises while encouraging others to do the same. I learn from my experiences and do not let myself be unduly influenced by preconceptions.

Take ownership (level 1)

I actively identify and respond to problems. I approach tasks with enthusiasm, focusing on public service excellence. I regularly seek feedback to understand the quality of my work and the impact of my behaviour. I recognise where I can help others and willingly take on additional tasks to support them, where appropriate. I give feedback to others that I make sure is understandable and constructive. I take responsibility for my own actions, I fulfil my promises and do what I say I will. I will admit if I have made a mistake and take action to rectify this. I demonstrate pride in representing the police service. I understand my own strengths and areas for development and take responsibility for my own learning to address gaps.

Values:

Impartiality (accredited)

I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.

Integrity (accredited)

I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.

Public service (accredited)

I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.

Transparency (accredited)

I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.

Technical skills:

Health & Safety (Level 3)

Has a basic understanding of Health and Safety issues affecting the current role and working environment. Takes responsibility for personal safety and the safety of others. Aware of hazards and reports problems identified to line manager. Understands and minimises the physical risk of injury through the use of proper manual handling procedures.

Knowledge of Police Environment & Policy (Level 3)

Has a basic awareness of current policing issues, the environment in which Kent Police and/or Essex Police operate and developments in the way the county is policed. Possesses sufficient knowledge of the roles of the various Areas / Departments, organisation structures and police systems to operate effectively. Understands appreciates and adheres to working procedures, practices and policies relevant to the current role. Familiar with Force goals and local business plan objectives.

Managment of Police Information (MOPI) (Level 4)

Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.

Office Technology (Level 5)

Expert in the use of one or more office software products. Is proficient in the use of these packages to significantly enhance the quality and/or presentation of work required within the role. This is likely to relate to the use of spreadsheet, database or desktop publishing packages and may include the manipulation of reports, moving data between applications, using scanning or optical storage peripherals, etc. to make the best use of information Recognises and makes the best possible use of office systems and/or understands how office systems can be used to improve the way work is undertaken.

Photography and Digital Imaging (Level 5)

Has a thorough understanding of all aspects of photographic and digital imaging techniques together with extensive practical experience in the field and laboratory. Able to carry out sensometric control of process chemistry. Provides training and technical advice on the use of photographic equipment and techniques. Experienced in providing quality control for photographs and digital images.

Risk Management (Level 3)

Demonstrates an awareness of personal risk management issues, challenges or difficulties likely to affect the post holder in the execution of their duties. Able to anticipate risks likely to affect their work and knows how to communicate the likelihood and possible impacts of such events to line managers or supervisors.

Surveillance - Equipment (Level 4)

Has a basic understanding of what surveillance equipment is available and is able to demonstrate a good working knowledge of the equipment that they have used. And have a good working knowledge for the acquisition and use of CCTV both in relation to police operations and in public and private systems, and demonstrates the ability to use these in practical situations.

Surveillance - Technical Support (Level 5)

Demonstrates expert knowledge and practical skills within one or more specific fields of technical surveillance: Photography; Video (audio & visual); Radio frequency; Micro Processors; Radio Engineer. Competent to modify, adapt, install, service and repair items of technical equipment. Able to offer advice and assist with the development of colleagues in the use of the specialist equipment within their designated sphere of expertise. Can effectively support and advise Field Intelligence Officers with their work.

National Occupational Standards:

AA1 (Level Accredited)

Promote equality and value diversity.