Compass House Administrative Officer

Job title: Compass House Administrative Officer
Grade: Grade B
Role code: SP&CC027
Status: Police Staff
Home Office code: Operational Support

Main purpose of the role:

Provide effective and efficient administrative support to enable the smooth running of both Compass House and the Commissioning Team within the Office of the Police & Crime Commissioner.

Main responsibilities:

• Lead on the day to day running of Compass House by undertaking receptionist functions including, being the first point of contact for enquiries, by telephone or otherwise, from members of the public, partner agencies, internal staff including the Kent Police Public Enquiry Officers at Ashford Police Station, provide directed advice, information, and guidance in relation to Compass House and the Office of the Police & Crime Commissioner, open and close reception, receive visitors, manage enquiries and bookings through a clear booking process, and maintaining all public facing areas to high standard.
• Ensure first-line security and health & safety requirements for Compass House are met, ensure relevant checks are made and passes issued in line with policy and that security measures for those working/ co-located at Compass House are maintained, act as a point of contact for any day-to- day issues regarding the building and undertake liaison with the relevant personnel to resolve those issues, to ensure a safe and welcoming environment for all users.
• Create, manage and be responsible for a wide range of documentation producing accurate text and well-presented documents with effective file management.
• Provide administrative support to the Commissioning Team, including functions related to, funding, service monitoring and evaluation processes, ensuring timely responses, accurate updates to databases and shared email accounts, filing. This may also include recording decisions and maintaining open communications with internal and external partners to convey key messages as directed.
• Organise and manage meetings, including those with commissioned services and external stakeholders, ensuring timely dissemination of agendas and accompanying documents as required and attending and minuting meetings
• Provide ad hoc administrative support to the Office of the Police and Crime Commissioner when required, by supporting the Correspondence Team in receiving, logging and allocating correspondence and other enquiries for all members of staff in the Office or partner agencies.

Vetting level:

Recruitment Vetting (RV)

Necessary experience:

The Compass House Administrative Officer should have experience in providing efficient administrative support across a range of workstreams. A customer care focus is required as they will be the first point of contact for those accessing Compass House and the Commissioning Team. The post holder will have experience of managing competing workstreams and be able to prioritise appropriate action.

A good standard of education to GCSE A-C level (or equivalent) including English and Mathematics or experience to this standard are essential.

The post holder will also need an understanding of policing and criminal justice system plus the delivery of support services. A willingness to learn and an empathetic approach are essential. Alongside the ability to collect and disseminate information accurately and be able to assess priorities and make best use of resources.

The post holder must possess good communication and organisational skills and be able to take control of a wide variety of emotive situations and deal with eople in a sensitive and discreet manner.

The post holder should have good keyboard skills, be familiar with using a computer and experience of using Word, Excel, and E-Mail.

Behaviours:

Collaborative (level 1)

I work cooperatively with others to get things done, willingly giving help and support to colleagues. I am approachable, and explain things well so that I generate a common understanding. I take the time to get to know others and their perspective in order to build rapport. I treat people with respect as individuals and address their specific needs and concerns. I am open and transparent in my relationships with others. I ensure I am clear and appropriate in my communications.

Deliver, support and inspire (level 1)

I take on challenging tasks to help to improve the service continuously and support my colleagues. I understand how my work contributes to the wider police service. I understand it is part of my collective responsibility to deliver efficient services. I take personal responsibility for making sure that I am working effectively to deliver the best service, both individually and with others. I am conscientious in my approach, working hard to provide the best service and to overcome any obstacles that could prevent or hinder delivery. I support the efficient use of resources to create the most value and to deliver the right impact. I keep up to date with changes in internal and external environments. I am a role model for the behaviours I expect to see in others and I act in the best interests of the public and the police service.

Emotionally aware (level 1)

I treat others with respect, tolerance and compassion. I acknowledge and respect a range of different perspectives, values and beliefs within the remit of the law. I remain calm and think about how to best manage the situation when faced with provocation. I understand my own emotions and I know which situations might affect my ability to deal with stress and pressure. I ask for help and support when I need it. I understand the value that diversity offers. I communicate in clear and simple language so that I can be easily understood by others. I seek to understand the thoughts and concerns of others even when they are unable to express themselves clearly.

Innovative and open-minded (level 1)

I demonstrate an openness to changing ideas, perceptions and ways of working. I share suggestions with colleagues, speaking up to help improve existing working methods and practices. I constantly reflect on my own way of working and periodically review processes and procedures for continuous improvements. I adapt to change and am flexible as the need arises while encouraging others to do the same. I learn from my experiences and do not let myself be unduly influenced by preconceptions.

Take ownership (level 1)

I actively identify and respond to problems. I approach tasks with enthusiasm, focusing on public service excellence. I regularly seek feedback to understand the quality of my work and the impact of my behaviour. I recognise where I can help others and willingly take on additional tasks to support them, where appropriate. I give feedback to others that I make sure is understandable and constructive. I take responsibility for my own actions, I fulfil my promises and do what I say I will. I will admit if I have made a mistake and take action to rectify this. I demonstrate pride in representing the police service. I understand my own strengths and areas for development and take responsibility for my own learning to address gaps.

Analyse critically (level 1)

I recognise the need to think critically about issues. I value the use of analysis and testing in policing. I take in information quickly and accurately. I am able to separate information and decide whether it is irrelevant or relevant and its importance. I solve problems proactively by understanding the reasons behind them, using learning from evidence and my experiences to take action. I refer to procedures and precedents as necessary before making decisions. I weigh up the pros and cons of possible actions, thinking about potential risks and using this thinking to inform our decisions. I recognise gaps and inconsistencies in information and think about the potential implications. I make decisions in alignment with our mission, values and the Code of Ethics.

Values:

Impartiality (accredited)

I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.

Integrity (accredited)

I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.

Public service (accredited)

I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.

Transparency (accredited)

I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.

Technical skills:

Customer services (level 3)

Responds promptly and effectively to requests for assistance from customers, establishing and checking their service requirements.Understands the importance of completing accurate customer records and provides them with accurate and up to date information. Works well with others to improve standards of service and gathers information on customer feedback both positive and negative. Confident in face to face and telephone encounters with customers, accurately gauging needs and feelings through observation of behaviour and sensitive questioning. Is helpful and courteous at all times and remains calm, minimising potential conflict situations.

ECYPM (level 3)

Understands what is meant by safeguarding and the different ways in which children and young people can be harmed. Recognises when a child or young person may not be achieving their developmental potential and may require a service intervention. Identify appropriate sources of help. Aware of national guidance and local procedures, and own role and responsibilities within these for safeguarding and promoting children and young people's welfare.

Health and safety (level 3)

Has a basic understanding of Health and Safety issues affecting the current role and working environment. Takes responsibility for personal safety and the safety of others. Aware of hazards and reports problems identified to line manager. Understands and minimises the physical risk of injury through the use of proper manual handling procedures.

Information gathering and analysis (level 3)

Able to collect and store information relevant to own work and make sure that it is accurate, up-to-date and in line with the organisation's policies and procedures. Information gathered is sufficient for the purpose.

Information management and technology (level 3)

Knows the range of police information systems available locally to support daily activities, and understands their uses. Can use police information systems to perform routine tasks. May be able to create simple records, and amends data to add information, within requirements of role. Understands data quality issues.

Knowledge of criminal justice environement and policy (level 3)

For use of KCJB staff only. Has a basic awareness of current criminal justice issues, the environment in which the KCJB operates and developments in the criminal justice process. Possesses sufficient knowledge of the roles of the various organisation structures and criminal justice systems to operate effectively. Understands, appreciates and adheres to working procedures practices and policies relevant to the current role. Familiar with KCJB goals and business plan objectives.

Knowledge of police environment and policy (level 3)

Has a basic awareness of current policing issues, the environment in which Kent Police and / or Essex Police operate and developments in the way the County is policed. Possesses sufficient knowledge of the roles of the various Areas / Departments, organisation structures and police systems to operate effectively. Understands appreciates and adheres to working procedures, practices and policies relevant to the current role. Familiar with Force goals and local business plan objectives.

Management of police information (MOPI) (level 3)

Has a basic understanding of the APP for Information Management (incorporating MOPI guidance) and its practical application. Recognises when there is a policing purpose to record information. Is familiar with the NPCC Retention Schedule. Takes personal responsibility to ensure information is recorded accurately and is retained for as long as it has a policing purpose and is stored in such way to allow it to be accessed by those with legitimate reason. Securely disposes of material which no longer has a policing purpose. Has successfully completed all standard relevant Information Management and Security, training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents.

Office organisation (level 3)

Has a good understanding of office routines and procedures, and possesses skills in planning, organising and monitoring work. Understands record keeping, filing and data storage systems, and can ensure that information is stored accurately / logically, within Force guidelines. Able to organise the provision and storage of office supplies, stationery and consumable items etc. to ensure that appropriate stock levels are maintained. Able to undertake basic research and supply information in a well presented manner. Can draft and prepare routine documents.

Office technology (level 3)

Able to utilise relevant Force standard office software products such as word processing and document creation, spreadsheet, database, presentation and desktop publishing packages to a standard that matches the requirements of the current role in terms of quality and speed. Can operate other items of essential office technology such as photocopiers and shredders and can utilise IT products available through Office 365 to share information and aid communications and to effectively undertake the requirements of the current role. Aware of the implications of Data Protection and acts appropriately in this respect.

Risk management (level 3)

Demonstrates an awareness of personal risk management issues, challenges or difficulties likely to affect the post holder in the execution of their duties. Able to anticipate risks likely to affect their work and knows how to communicate the likelihood and possible impacts of such events to line managers or supervisors.

Victim support (level 3)

Able to support victims, their families and other witnesses as required during initial contact with the police. Aware of other organisations or departments that can be used as a reference in order that they receive the desired support if it is beyond the scope of the officer to deal directly.

Vulnerable victims (level 3)

Has a working knowledge of the responsibilities of the police in respect of child protection, domestic violence and other vulnerable victims and persons in custody. Is aware of the basic person at risk procedure and knows how to begin the process. Is aware of the need for all vulnerable victims to be dealt with in a thoughtful and understanding manner and demonstrates the skill of being able to talk to people in distress. Has a working knowledge of law and procedure.

National Occupational Standards:

AA1 (Level Accredited)

Promote equality and value diversity.