Performance & Research Analyst

Job title: Performance & Research Analyst
Grade: Grade F
Role code: SP&CC043
Status: Police Staff
Home Office code: Organisational Support

Main purpose of the role:

Analyse data and research information from a wide variety of sources to deliver both adhoc and standard products to support the work of the Police & Crime Commissioner, including developing and maintaining processes and systems to provide effective oversight, anticipating and meeting future demands for data, ensuring optimum use is made of all data/information, providing expert advice and making recommendations to support strategy development and the assessment of service provision.

Main responsibilities:

• Analyse, audit and/or review information from a wide range of data sources, particularly those relating to Kent Police performance, complaint management and services grant funded or commissioned by the PCC. Prepare and deliver briefings, presentations and reports to the PCC and senior managers to influence and inform decision making, the formulation and development of the Police & Crime Plan and to support the PCC in performing their role at local, regional and national level.
• Provide high quality analysis and present the results and/or recommendations within given time scales, in the most suitable, useable format. Develop and maintain standard/routine performance products, assessing and revising data collection methods, adapting software and presentation formats as required to provide management information which meets the PCCs requirements.
• Manage and deliver a portfolio of products, producing ad hoc packages as required, developing and enhancing their effectiveness and efficiency, attending meetings relevant to areas of work and/or expertise, providing advice, progress reports or updates as necessary, ensuring they are revised to meet the demands of the PCC and continue to provide reliable analysis that supports decision making.
• Review and assess the feasibility of requests, identifying the specific requirements of each, negotiating time scales, highlighting existing packages/products which may meet the identified need, assessing any short to mid- term implications, and determining what the final product will look like, in order to address the needs of the user.
• Provide expert advice and guidance to the PCC and senior managers in respect of data availability, accessibility and integrity, the use of various analytical techniques and standard products and information, to assist with the selection of information and support effective decision making.
• Develop, maintain and revise analytical processes and data collection methods, adapting software and presentation formats as required, in order to continue to provide analysis and research which meets the PCCs requirements.
• Attend key meetings/forums and liaise with Kent Police and other Analysts to build and maintain effective working relationships across the broader analytical community to support the sharing of good practice and to promote consistent high quality standards.
• Maintain an up to date professional knowledge, revising working practices and disseminating information as appropriate, ensuring that analysis conforms to best practice.

Created December 2023.

Vetting level:

Necessary experience:

The Performance & Research Analyst will likely to be educated to degree standard or equivalent, or be able to demonstrate experience in a similar role; preferably this will include at least 2 years experience as an Analyst in the police service or similar environment.

They will be an innovative and imaginative individual with a sharp analytical mind. Excellent general communication skills, both written and verbal are essential, as the post holder must be able to collect, analyse and interpret a wide range of data provided in various forms to support conclusions and recommendations and be capable of presenting it in the most useful and appropriate format.

The post holder will be required to rapidly familiarise themselves with analytical and presentational software and databases including Business Objects, MS Office and Athena, and will have the ability to utilise this software to full advantage in order to enhance the analysis of information at any level. Advanced Excel skills are essential.

Excellent presentation and influencing skills are also essential, as the Performance & Research Analyst will be expected to present their findings to the PCC/senior managers and influence both current and future service planning. Previous experience of working within a Police environment and a working knowledge of available data sources would be an advantage.

Objectivity, honesty and integrity are core requisites for this role.

Behaviours:

Analyse Critically (Level 2)

I ensure that the best available evidence from a wide range of sources is taken into account when making decisions. I think about different perspectives and motivations when reviewing information and how this may influence key points. I ask incisive questions to test out facts and assumptions, questioning and challenging the information provided when necessary. I understand when to balance decisive action with due consideration. I recognise patterns, themes and connections between several and diverse sources of information and the best available evidence. I identify when I need to take action on the basis of limited information and think about how to mitigate the risks in doing so. I challenge others to ensure that decisions are made in alignment with our mission, values and the Code of Ethics.

Collaborative (Level 2)

I manage relationships and partnerships for the long term, sharing information and building trust to find the best solutions. I help create joined-up solutions across organisational and geographical boundaries, partner organisations and those the police serve. I understand the local partnership context, helping me to use a range of tailored steps to build support. I work with our partners to decide who is best placed to take the lead on initiatives. I try to anticipate our partners' needs and take action to address these. I do not make assumptions. I check that our partners are getting what they need from the police service. I build commitment from others (including the public) to work together to deliver agreed outcomes.

Deliver, Support and Inspire (Level 2)

I give clear direction and expectations, helping others to understand how their work operates in the wider context. I identify barriers that inhibit performance in my teams and take steps to resolve these, enabling others to perform. I lead the public and / or colleagues, where appropriate, during incidents or through the provision of advice and support. I ensure the efficient use of resources to create the most value and the right impact within my areas. I keep track of changes in the external environment, anticipating both the short and long term potential implications for the Police Service. I motivate and inspire others to achieve their best.

Emotionally Aware (Level 2)

I consider the perspectives of people from a wide range of backgrounds before taking action. I adapt my style and approach according to the needs of the people I am working with, using my own behaviour to achieve the best outcome. I promote a culture that values diversity and encourages challenge. I encourage reflective practice among others and take the time to support others to understand reactions and behaviours. I take responsibility for helping to ensuring the emotional well being of those in my teams. I take the responsibility to deal with any inappropriate behaviours.

Innovative and Open-minded (Level 2)

I explore a number of different sources of information and use a variety of tools when faced with a problem and look for good practice that is not always from policing. I am able to spot opportunities or threats which may influence how I go about my job in the future by using knowledge of trends, new thinking about policing and changing demographics in the population. I am flexible in my approach, changing my plans to make sure that I have the best impact. I encourage others to be creative and take appropriate risks. I share my explorations and understanding of the wider internal and external environment.

Take Ownership (Level 2)

I proactively create a culture of ownership within my areas of work and support others to display personal responsibility. I take responsibility for making improvements to policies, processes and procedures, actively encouraging others to contribute their ideas. I am accountable for the decisions my team make and the activities within our teams. I take personal responsibility for seeing events through to a satisfactory conclusion and for correcting any problems both promptly and openly. I actively encourage and support learning within my teams and colleagues.

Values:

Impartiality (accredited)

I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.

Integrity (accredited)

I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.

Public service (accredited)

I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.

Transparency (accredited)

I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.

Technical skills:

Advanced Information Searching (Level 4)

Possesses a detailed working knowledge of a range of operational police information systems. Accredited to an advanced level in the use of more than one of these systems and has a full understanding of all necessary operating rules and protocols. Uses these systems to their full potential, to create and amend records, as necessary, and to retrieve information from complex searches across data source boundaries e.g. across a number of data sources, across the county. Understands the significance of the search results and can provide guidance on the reliability of any further data analysis. Monitors data quality in the work of others using these systems and takes appropriate corrective action.

Customer Services (Level 4)

Able to identify and interpret more complex problems affecting customers. Suggests improvements in customer services and generates solutions on behalf of customers, taking the necessary action to deliver these solutions. Regularly provides enhanced and high level customer service. Demonstrates the ability to select information for communication to customers and improve the flow of information between the organisation and customers. Actively seeks opportunities for improving working relationships.

Health & Safety (Level 3)

Has a basic understanding of Health and Safety issues affecting the current role and working environment.Takes responsibility for personal safety and the safety of others. Aware of hazards and reports problems identified to line manager. Understands and minimises the physical risk of injury through the use of proper manual handling procedures.

Information Gathering & Analysis (Level 6)

Identifies the objectives of analysis and selects appropriate information needed to achieve these objectives. Uses effective methods, identifying any patterns or trends which emerge from the information and drawing conclusions which are supported by good evidence.

Information Management & Technology (Level 6)

Possesses extensive knowledge of police systems and other available data sources and the circumstances under which access can be obtained - local, county-wide, national. Can conduct complex, multi-level computer searches to meet non-specific requests and/or can identify IT solutions to meet business needs. Can collect, manipulate, and synthesise search results, train on individual systems and/or support users in finding solutions.

Internal Consultancy (Level 4)

Demonstrates an in depth knowledge of the relevant specialist area and combines this with high level consultancy skills. Develops collaborative relationships with internal clients and works with them to achieve joint objectives and targets. Maintains an up to date awareness of all developments which may affect Force business and policies and proactively advises clients of all relevant matters.

Knowledge of Police Environment & Policy (Level 4)

Displays a general appreciation of changes affecting the police service. Understands the inter-relationships between the roles of the various Operational and Support activities, and how organisation structures and police systems work. Possesses a detailed understanding of working procedures, practices and policies relevant to the current role and the roles of subordinates and ensures that these are followed at all times. Is clear about Force goals and effectively contributes to local business plan objectives.

Knowledge of Legislation and Policy (Level 4)

Has a thorough understanding of all legislation, policy and procedure relevant to the current role. Able to apply this and offer advice to colleagues as necessary.

Management of Police Information (MOPI) (Level 4)

Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.

Office Technology (Level 5)

Expert in the use of one or more office software products. Is proficient in the use of these packages to significantly enhance the quality and/or presentation of work required within the role. This is likely to relate to the use of spreadsheet, database or desktop publishing packages and may include the manipulation of reports, moving data between applications, using scanning or optical storage peripherals, etc. to make the best use of information Recognises and makes the best possible use of office systems and/or understands how office systems can be used to improve the way work is undertaken.

Project Management (Level 4)

Capable of demonstrating a practical knowledge of project management principles and techniques. Able to define, plan and manage projects within a Department or Division. Recommends and agrees project objectives, timescales and budget with the appropriate senior officer. Leads a small team from within the Department or Division. Able to identify resources required and their appropriate role and skills. Monitors costs and milestones and proactively reports exceptions to next tier management. Has some knowledge of risk management Able to deliver small projects on time and within budget. Understands the principles of benefits management.

Research Techniques (Level 4)

Has a thorough understanding of research methods and is able to fully utilise these for a range of research projects. Able to analyse reports and data produced by other individuals/ organisations and extract relevant details to support the project in hand. Produces a range of options for consideration. Aware of the financial, organisational and service delivery implications of options.

Risk Management (Level 4)

Able to anticipate risks likely to affect the team's ability to execute their function, in terms of likelihood and impact, and assesses how the challenges facing the wider organisation might affect their team and their objectives. Has an understanding of pathways to alert local managers to flawed or ineffective operational control strategies and provide continuity/recovery options. Has an appreciation that seizing opportunities also generates risks.

Statistical Analysis (Level 5)

Has a detailed knowledge of statistical analysis techniques and methods, and demonstrates the ability to devise statistical gathering programmes and analyse the results. Confident to handle multiple sources of information to extrapolate statistical information and rationalise data from many sources. Likely to possess a degree in Statistics, or a related discipline, or have substantial experience in a related role.

National Occupational Standards:

AA1 (Level Accredited)

Promote equality and value diversity.