Decision making

  • gathers, verifies and assesses all appropriate and available information to gain an accurate understanding of situation
  • considers a range of possible options before making clear, timely, justifiable decisions
  • reviews decisions in the light of new information and changing circumstances
  • balances risks, costs and benefits, thinking about the wider impact of decisions
  • exercises discretion and applies professional judgement, ensuring actions and decisions are proportionate and in the public interest

Openness to change

  • positive about change, adapting rapidly to different ways of working and putting effort into making them work
  • flexible and open to alternative approaches to solving problems
  • finds better, more cost-effective ways to do things, making suggestions for change and putting forward ideas for improvement
  • takes an innovative and creative approach to solving problems.


  • acts with integrity, in line with the values and ethical standards of the police service
  • takes ownership for resolving problems, demonstrating courage and resilience in dealing with difficult and potentially volatile situations
  • acts on own initiative to address issues, showing a strong work ethic and demonstrating extra effort when required
  • upholds professional standards, acting honestly and ethically, and challenges unprofessional conduct or discriminatory behaviour
  • asks for and acts on feedback, learning from experience and developing own professional skills and knowledge
  • remains calm and professional under pressure, defusing conflict and being prepared to step forward and take control when required.

Service delivery 

  • understands the organisation's objectives and priorities, and how work fits into these
  • plans and organises tasks effectively, taking a structured and methodical approach to achieving outcomes
  • manages multiple tasks effectively by thinking things through in advance, prioritising and managing time well
  • focuses on the outcomes to be achieved, working quickly and accurately and seeking guidance when appropriate.

Serving the public

  • demonstrates a real belief in public service, focusing on what matters to the public and will best serve their interests
  • understands the expectations, changing needs and concerns of different communities, and strives to address them
  • builds public confidence by talking with people in local communities to explore their viewpoints and break down barriers between them and the police
  • understands the impact and benefits of policing for different communities, and identifies the best way to deliver services to them
  • works in partnership with other agencies to deliver the best possible overall service to the public.

Working with others and diversity

  • works co-operatively with others to get things done, willingly giving help and support to colleagues
  • is approachable, developing positive working relationships
  • explains things well, focusing on key points and talking to people using language they understand
  • listens carefully and asks questions to clarify understanding, expressing own views positively and constructively
  • persuades people by stressing the benefits of a particular approach, keeps them informed of progress and manages their expectations
  • is courteous, polite and considerate, showing empathy and compassion
  • deals with people as individuals and addresses their specific needs and concerns
  • treats people with respect and dignity, dealing with them fairly and without prejudice regardless of their background or circumstances.