Contact handlers
Location
Our Force Control Room is based at Coldharbour which is just off junction 5 on the M20 in Maidstone. Please be aware that you will need to attend this location for all shifts - remote working is not possible due to the nature of this role.
Start dates
We have several intakes planned for 2025. Our next intake will be 24 March 2025 .
Please note that no annual leave can be taken between 24 March 2025 and 6 June 2025 while you undertake your training.
Salary
£26,385 rising to £30,453 with experience (plus 10% dependent on shift pattern).
Could you be the voice to reassure - a calm, collected response at the end of a phone or keyboard? If so, we want you to join our friendly, fast-paced team!
Our busy control room is the start of our response to members of the public. You will receive calls about missing persons to road traffic incidents, burglaries to assaults - no two days will be the same.
Main responsibilities
- help to provide first class service to the people of Kent
- answer emergency 999 calls and non-emergency 101 calls
- answer enquiries through our Live Chat
- make decisions to determine the most appropriate response
- deploy police officers to attend routine incidents or deal with emergencies
Find out more about this exciting and rewarding role and what Kent Police has to offer you.
#WorkBeyondTheBadge
Being a member of the force control room is the start of an exciting and rewarding career. You will be a key member of the team handling the majority of contact to Kent Police from minor offence calls to major incidents, you will be the voice of reassurance.
We have asked some of our team to share their stories.
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Nathan Payne
Team Manager in the Force Control Room
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Daisy Burnett
Dispatch supervisor within the Force Control Room
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Jonathan Styance
Team Leader who is dual-skilled within the Force Control Room
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Fraser Brice
Dispatch Supervisor who has worked in the FCR for 7 years
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Gemma Edwards
Team Leader who has worked in the FCR for over 5 years
