Contact handlers
Location
Sutton Road, Maidstone. The control room is moving to Coldharbour which is near Junction 5 on the M20 in Maidstone. Staff will be redeployed to this location with an aim for this to be in October 2023, however this may be subject to change. You will need to attend this location for all shifts - remote working is not possible due to the nature of this role.
Salary: £25,188 rising to £29,073 with experience. (Pro-rata for shifts under 37 hours).
Shifts: 33 and 37 hour shifts available. Some contracts include an additional 10% shift allowance.
If you are interested in part-time shifts, please register your interest and we will contact you when we are open to applications.
Could you be the voice to reassure - a calm, collected response at the end of a phone or keyboard? If so, we want you to join our friendly, fast-paced team!
Our busy control room is the start of our response to members of the public. You will receive calls about missing persons to road traffic incidents, burglaries to assaults - no two days will be the same.
Main responsibilities
- help to provide first class service to the people of Kent
- answer emergency 999 calls and non-emergency 101 calls
- answer enquiries through our Live Chat
- make decisions to determine the most appropriate response
- deploy police officers to attend routine incidents or deal with emergencies
Find out more about this exciting and rewarding role and what Kent Police has to offer you.
#WorkBeyondTheBadge
Being a member of the force control room is the start of an exciting and rewarding career. You will be a key member of the team handling the majority of contact to Kent Police from minor offence calls to major incidents, you will be the voice of reassurance.
We have asked some of our team to share their stories.
Our contact handlers are often recognised for the excellent work that they undertake to help support our communities - find out more.
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