Contact handlers
2. Pay and benefits
Joining us as a contact handler is a genuinely rewarding role – not just for the satisfaction you get from helping our communities - but for the competitive benefits package:
On appointment your starting salary will be £23,541 and where performance standards are maintained you will receive annual increments, up to £27,171. This will be pro rata for those on a 33 hour contract.
Some contracts will attract an additional 10% shift allowance, you will find further information about this in shift patterns.
You will have access to a wide range of discounts and special deals including:
- discounts and cash-back rewards at major high street stores, retail outlets, food establishments and other organisations nationwide through the Blue Light card and Kent Police Recreation Association (KPRA) for a small monthly fee
- Cycle2Work Scheme
- free on-site parking
- canteen
- gym facilities
- free eye tests and if required may receive funding for glasses for using a computer
You can expect to have a minimum of 23 days of paid holiday each year. This is in addition to public holidays.
You can also expect to receive other forms of leave, including:
- maternity, paternity and adoption leave
- special leave with and without pay
- parental leave
After your training period you can apply for flexible working arrangements.
However, each case is looked at individually and on its own merits. We will consider all requests and will try to accommodate them provided they fit with the operational demands of the organisation.
We expect you to be flexible and we strive to be a flexible employer. You'll be advised of your shifts in advance, allowing you to plan your work-life balance accordingly.
You can choose to pay in to the Local Government Pension Scheme where Kent Police also contribute to your retirement benefits. Your scheme contributions also provide you with protection for your loved ones in the event of your death.
We pride ourselves on being a caring employer, and provide a range of support initiatives to help with both your personal welfare and that of your family:
- support for employees with caring responsibilities, such as flexible working arrangements
- Occupational health and welfare counselling
- a range of development and mentoring schemes
- various staff support networks to support and represent your needs
We offer a range of subsidised leisure and sporting activities/opportunities.
From athletics to archery, swimming to sailing and football to fishing, a wide range of sports groups are available. Many members compete at regional, national and international levels.
All are welcome to take part whatever your ability or experience.